Refunds and cancellation

Last updated: [date]

In short

• You get instant access, so we can't refund you once you've started the course.
• If a lesson video or download doesn't work, we'll fix it. If we can't, we'll refund you in full.

Your 14-day right to cancel

As a consumer in the EU, you normally have 14 days to cancel an online purchase without giving a reason. For digital content, that right ends once the content starts being supplied, but only if you agreed to that and confirmed you understood it.

At checkout we ask you to agree that your access starts straight away and to confirm that you lose your right to cancel once it does. We confirm this in the email we send you after payment. Your access starts when we send you the link to set your password, so from then on the 14-day right to cancel no longer applies.

If you change your mind before we've sent your access link, email hello@inthisworldacademy.com and we'll cancel and refund you in full.

If something doesn't work

If a lesson won't play, a download is broken, or the course isn't as described, email hello@inthisworldacademy.com from the address you paid with and tell us what's wrong. We'll fix it within a reasonable time. If we can't fix it, or the fix doesn't work, we'll refund you in full. This doesn't affect your legal rights.

How refunds work

Refunds go back to the payment method you used, through Stripe, usually within 14 days of us agreeing the refund. Your banking provider may take a few more days to show it. When we refund you, your course access ends.

Model cancellation form

You can use this form, or simply email us, to cancel before your access starts.

To: [your legal name], [address], hello@inthisworldacademy.com

I hereby give notice that I withdraw from my contract for the supply of the following digital content: In This World Academy course.

Ordered on: ____ · Name: ____ · Email used to pay: ____ · Date: ____